Privacy Policy
Citi Living Solutions is committed to protecting your privacy. This policy explains what information we collect, how we use it, and your rights with respect to your personal data.
Overview
This Privacy Policy describes how Citi Living Solutions ("we," "us," or "our") collects, uses, stores, and protects personal information obtained through our website at www.CitiLivingSolutions.com (the "Website") and through our real estate services.
This Policy applies to all individuals who interact with us — including buyers, sellers, renters, investors, licensed agents, prospective agents, and general visitors to our Website — in connection with real estate services in New Jersey and New York.
By using our Website or submitting any form of personal information to Citi Living Solutions, you consent to the collection and use of your information as described in this Privacy Policy. If you do not agree, please discontinue use of our Website and services.
Who We Are
Citi Living Solutions is a licensed independent virtual real estate brokerage operating in New Jersey and New York. We provide residential and commercial sales, rentals, commercial leasing, REO property transactions, and estate sales services. As a virtual brokerage, most of our operations and client communications are conducted online.
We maintain two physical office locations, available by appointment only:
- New Jersey: 190 Lincoln Hwy, STE 101, Edison, NJ 08820 · Tel: 732-582-5950
- New York: 71-58 Austin St, STE 207, Forest Hills, NY 11375 · Tel: 646-606-2366
- Email: Broker@CitiLivingSolutions.com
Citi Living Solutions is the data controller responsible for the personal information collected through this Website and our services.
Information We Collect
We may collect the following categories of personal information:
| Category | Examples | Purpose |
|---|---|---|
| Identity Information | First name, last name | To identify and address you properly |
| Contact Information | Email address, phone number, mailing address | To respond to inquiries and communicate about services |
| Transaction Information | Property preferences, budget range, purchase or rental timeline | To match you with appropriate listings and services |
| Communication Records | Emails, contact form submissions, consultation notes | To maintain service history and follow up appropriately |
| Agent Inquiry Information | License number, brokerage history, market specialization | To evaluate prospective agent affiliations |
| Technical Information | IP address, browser type, pages visited, time on site | To improve Website performance and user experience |
| Marketing Preferences | Newsletter subscription, communication preferences | To send relevant market updates and communications |
We do not collect sensitive personal data such as Social Security numbers, financial account details, credit scores, or government-issued identification numbers through this Website. Such information, if required for a real estate transaction, is collected separately through secure, transaction-specific processes.
How We Collect Information
We collect personal information through the following means:
- Contact & Inquiry Forms: When you submit a question, request a consultation, or reach out about a property through our Website
- Newsletter Subscriptions: When you sign up to receive our market reports and real estate updates
- Agent Inquiry Forms: When a licensed agent submits information about joining Citi Living Solutions
- Phone & Email Communications: When you contact us directly by phone or email
- In-Person Appointments: When you visit one of our offices by appointment in Edison, NJ or Forest Hills, NY
- Cookies & Analytics: Automatically, when you browse our Website (see Section 8)
- Third-Party Referrals: Occasionally from referring agents or partner services, with your knowledge
How We Use Your Information
Citi Living Solutions uses personal information for the following purposes:
- To respond to your inquiries and provide the real estate services you have requested
- To match you with properties — listings, rentals, commercial spaces, or investment opportunities — that align with your needs and preferences
- To provide market intelligence drawn from our proprietary database, tailored to your area of interest in NJ or NY
- To send you market updates and newsletters that you have opted into, including our monthly market reports
- To schedule and manage appointments at our Edison, NJ or Forest Hills, NY offices
- To evaluate agent affiliation inquiries from licensed real estate professionals
- To comply with legal obligations under applicable New Jersey and New York real estate laws and regulations
- To improve our Website and services through analytics and user behavior data
- To prevent fraud and ensure the security of our Website and systems
We will never use your personal information to make automated decisions that significantly affect you, to build advertising profiles for third-party advertisers, or for any purpose other than those listed above without your explicit consent.
Our Proprietary Market Data
Citi Living Solutions maintains a proprietary database of over one million residential and commercial properties sold across New Jersey and New York. This database is used exclusively for internal market analysis and to provide clients with accurate, AI-powered pricing insights.
This proprietary dataset contains aggregated, anonymized transaction records and does not include personally identifiable information about individual buyers or sellers beyond what is already part of the public record. It is used solely to:
- Analyze market trends and price movements by neighborhood and property type
- Provide clients with accurate, local market valuations independent of national platform estimates
- Inform our agents' guidance and negotiation strategies on behalf of clients
This data is the intellectual property of Citi Living Solutions and is not shared with or sold to any third party.
Cookies & Tracking
Our Website may use cookies and similar tracking technologies to enhance your browsing experience and collect usage data. Cookies are small text files stored on your device when you visit a website.
We may use the following types of cookies:
- Essential Cookies: Necessary for the Website to function properly. These cannot be disabled without affecting core functionality
- Analytics Cookies: Help us understand how visitors interact with our Website — such as pages visited, time spent, and links clicked — so we can improve the user experience
- Preference Cookies: Remember your settings and preferences on return visits
- Marketing Cookies: May be used to deliver relevant content and track the effectiveness of our communications. We do not use these for third-party advertising
You may disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our Website. By continuing to use our Website, you consent to our use of cookies as described above.
Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by applicable law.
- Inquiry and contact records are retained for up to 3 years following your last communication with us, unless an active transaction or relationship requires longer retention
- Transaction-related records are retained for a minimum of 6 years in accordance with New Jersey and New York real estate record-keeping requirements
- Newsletter subscriptions are maintained until you unsubscribe, after which your information is removed from our mailing list within 30 days
- Agent inquiry records are retained for up to 2 years if no affiliation is established
- Website analytics data is retained in aggregated, anonymized form for up to 2 years
Upon the expiration of applicable retention periods, your personal information is securely deleted or anonymized.
Data Security
Citi Living Solutions takes reasonable and appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
- All data submitted through our Website is transmitted over secure, encrypted connections (HTTPS/SSL)
- Access to personal data within our organization is limited to agents and staff who require it to perform their duties
- Our systems are regularly reviewed for security vulnerabilities
- We require any third-party service providers with access to personal data to maintain appropriate security standards
Please note: No method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security. If you suspect any unauthorized use of your information, please contact us immediately at Broker@CitiLivingSolutions.com.
Your Rights
Regardless of your location, you have the following rights with respect to your personal information held by Citi Living Solutions:
Right to Access
You may request a copy of the personal information we hold about you at any time.
Right to Correction
You may request that we correct any inaccurate or incomplete personal information we hold.
Right to Deletion
You may request the deletion of your personal information, subject to legal retention requirements.
Right to Opt Out
You may unsubscribe from marketing communications at any time via any email we send.
Right to Portability
You may request a structured, machine-readable copy of your data where technically feasible.
Right to Restrict Processing
You may request that we limit how we use your data in certain circumstances.
To exercise any of these rights, please contact us at Broker@CitiLivingSolutions.com. We will respond to all verified requests within 30 days.
New Jersey Residents
If you are a resident of New Jersey, you are protected by the New Jersey Privacy Act and other applicable state consumer protection laws. As a New Jersey resident, you have the right to:
- Know what personal information Citi Living Solutions has collected about you
- Request correction of inaccurate personal information
- Request deletion of your personal information, subject to applicable exceptions
- Opt out of the sale of your personal information — note that Citi Living Solutions does not sell personal information
- Not be discriminated against for exercising any of the above rights
Additionally, as a New Jersey real estate consumer, you are protected by the New Jersey Real Estate License Act and the New Jersey Law Against Discrimination (NJLAD), which prohibits discriminatory practices in housing. Citi Living Solutions is committed to full compliance with all applicable fair housing laws.
New York Residents
If you are a resident of New York, you are protected by the New York SHIELD Act, the New York General Business Law, and other applicable state privacy and consumer protection statutes. As a New York resident, you have the right to:
- Receive timely notification in the event of a data breach affecting your personal information
- Know the categories of personal information collected about you and the purposes for which it is used
- Request access to, correction of, or deletion of your personal information
- Opt out of marketing communications at any time
New York real estate consumers are also protected under the New York State Human Rights Law and applicable fair housing regulations. As required by New York State law, Citi Living Solutions provides the NYS Housing and Anti-Discrimination Notice, a copy of which is available at the bottom of our Contact page.
If you believe your privacy rights as a New York resident have been violated, you may also file a complaint with the New York State Attorney General's Office or the New York State Division of Human Rights.
Children's Privacy
This Website is intended for use by adults aged 18 and older. Citi Living Solutions does not knowingly collect, solicit, or process personal information from children under the age of 13 in accordance with the Children's Online Privacy Protection Act (COPPA).
If we become aware that we have inadvertently collected personal information from a child under 13, we will take immediate steps to delete such information from our records. If you believe we may have collected information from a minor, please contact us at Broker@CitiLivingSolutions.com.
Third-Party Services
Our Website may link to or integrate with third-party services, including mapping tools (e.g., Google Maps), MLS listing platforms, mortgage calculators, and email marketing providers. These third-party services operate under their own privacy policies, which we encourage you to review.
Citi Living Solutions is not responsible for the privacy practices of third-party websites or services. The inclusion of any third-party link or tool on our Website does not constitute an endorsement of that service's privacy practices.
Any email marketing or newsletter communications we send are conducted through reputable email service providers who are bound by data processing agreements restricting their use of your information to service delivery only.
Changes to This Policy
Citi Living Solutions may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last Updated" date at the top of this page.
We encourage you to review this Privacy Policy periodically. Your continued use of our Website after any changes constitutes your acceptance of the updated Policy. For significant changes affecting how we use your personal information, we will make reasonable efforts to notify you directly by email if you have provided us with your contact information.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the personal information we hold about you, please contact us through any of the following channels:
- Email: Broker@CitiLivingSolutions.com
- New Jersey Office: 190 Lincoln Hwy, STE 101, Edison, NJ 08820 · Tel: 732-582-5950
- New York Office: 71-58 Austin St, STE 207, Forest Hills, NY 11375 · Tel: 646-606-2366
- Office visits: By appointment only — please contact us to schedule
We are committed to resolving all privacy-related inquiries promptly and will respond to all verified requests within 30 days of receipt.
If you are not satisfied with our response, you may also contact the New Jersey Division of Consumer Affairs (NJ residents) or the New York State Attorney General's Office (NY residents) for further assistance.